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General Sales Conditions

The products and services offered on the site are reserved for adults (or minors holding an authorization from their legal representative allowing them to place an order through the site) and having full legal capacity to place orders. on the site. Mademoiselle Saint Germain reserves the right at any time to request proof of identity attesting to the age of the client and / or the authorization of the aforementioned legal representative. The company reserves the right not to respond to an order and / or to exclude from its customer / prospect database, a buyer who has not responded to the above request or who has not complied with the principles enacted in this clause.

It is specified that the products are intended for the personal use of the purchaser, without any direct connection with the professional activity of this one. As such, the attention of the purchaser is particularly drawn to the fact that the amount of his orders must not exceed the sum of € 500 per order. In addition, it is specified that the same buyer can only order a maximum of 5 products of the same reference, excluding sample products and gifts, per order.

Finally, the same buyer can only place two orders per day. In the event of an order exceeding the aforementioned amount and / or the aforementioned number, the order will be considered void.

I- Acceptance of these General Conditions of Sale

These general conditions of sale govern all sales and in general all relations between SAS Mademoiselle Saint Germain and its customers.
These general conditions of sale will prevail over all other conditions appearing in any other document.
Mademoiselle Saint Germain reserves the right to modify the general conditions of sale at any time. The conditions of sale in force are those of the day of validation of the order.
Any order for a product implies consultation and express acceptance of the GTC, without however this acceptance being conditioned by a handwritten signature from the customer.

II- Price

The prices of the products are indicated in euros all taxes included.
All orders regardless of their origin are payable in euros.
Mademoiselle Saint Germain reserves the right to modify its prices at any time.
The products will be invoiced on the basis of the prices in effect at the time the order is placed.

III- Approval of the order

To enter an order, the buyer must first connect to the website.
While browsing the site, the buyer wishing to place an order can do so by simply clicking on the button intended to add the product to the shopping cart.
As soon as this is done, the buyer will see the number of products in his basket displayed. The buyer can continue his visit or click on his shopping cart to see the contents of his basket displayed on the screen, showing all the elements of the order and in particular the essential characteristics of the products, the total amount of the ordered. The buyer can go back to his basket, complete it, modify it or cancel it as long as he has not validated it.

Clicking on the “Order” button after entering delivery and billing information constitutes an electronic signature which has the same value as a handwritten signature. Clicking on the “Order” button constitutes acceptance of the general conditions of sale and constitutes irrevocable and unreserved acceptance of the order by the buyer.

IV- Confirmation of the order

An electronic message is sent and confirms the acceptance of his order to the purchaser at the email address that the latter will have communicated. The sale will only be concluded after the written confirmation of the order by Mademoiselle Saint Germain.

Mademoiselle Saint Germain is not bound by any offers to sell that she may have made in relation to products held in stock if these products have been sold between the time when the company has established its offers to sell and the time when it has accepted customer orders.

Mademoiselle Saint Germain reserves the right to refuse any order from a customer with whom there is a dispute over payment for a previous order.
Mademoiselle Saint Germain reserves the right not to accept an order for reasons of out of stock or authorization of payment.
The buyer will be informed by email.

The information given by the customer when ordering is binding. In the event of an error in the wording of the recipient’s contact details, Mademoiselle Saint Germain cannot be held responsible for the impossibility in which it may be to deliver the product.

V- Payment

The amount owed by the buyer is the amount indicated on the order confirmation as displayed on the web page dedicated for this purpose and then sent by email by the seller to the buyer.
The buyer will have the choice during the validation of his order as specified above, between different payment methods. Payment is made online by valid Credit Card (Visa, Amex, Mastercard).

VI- Delivery

– Shipping Conditions:

Once the order has been prepared, it is sent to the postal address provided by the buyer when ordering.
The products are delivered by the postal services or by a specialized provider (depending on the case and / or the delivery options selected by the buyer) or directly collected by the buyer from the listed outlets.
Delivery costs are free in the event of withdrawal from the company’s head office. This withdrawal is only made by appointment.

– Delivery Time:

Orders are processed within a maximum of twenty-four working hours (24 hours).
It is reminded that an order is only sent once it has been processed and payment has been confirmed.
In any event, the order is executed within a maximum period of thirty (30) days from the day following that on which the buyer has validated his order, subject to full payment of the price and compliance with the purchase conditions. .
In the absence of delivery at the end of this period, the buyer has the option of canceling his order in accordance with the terms set out in these General Conditions of Sale.

– Obligations:

Mademoiselle Saint Germain is released from the obligation to deliver and more generally from her obligations and cannot be held responsible for delays in delivery or for direct and / or indirect damage resulting therefrom as a result of the occurrence of any fortuitous event or force majeure, such as social disorders, accidents, the impossibility of being supplied by its suppliers, acts of any third party including the customer or any other circumstance having an external cause that directly prevents it from meeting its obligation. Mademoiselle Saint Germain cannot be held responsible for non-compliance by its suppliers with their obligations towards it.

– Delivery Problems:

The customer is required to check his package on arrival. He must notify La Poste and Mademoiselle Saint Germain of all reservations about the product delivered (for example: damaged package, already open, etc.). The request must be made within 7 days of delivery. Any complaint made after this deadline cannot be accepted.

Mademoiselle Saint Germain undertakes to reimburse the customer or to exchange products that do not correspond to the order.

Mademoiselle Saint Germain will exchange or refund the product (s) after receipt of the products previously delivered with a description of the problems.
Products must be returned in the condition in which the customer received them. A product that has been used and then returned within the allotted time will not be eligible for a refund.

Shipping costs will be reimbursed on the basis of the invoiced rate. The return costs are the responsibility of the buyer.
In any event, the customer benefits from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects.

The provisions of this article do not prevent the customer from benefiting from the right of withdrawal

– Availability:

Product offers are valid while stocks last. In case of unavailability of a product after placing the order, the customer is informed by email.

VII- Right of withdrawal

In accordance with the provisions of article L.222-7 of the Consumer Code, the customer has a legal withdrawal period allowing him to return to Mademoiselle Saint Germain all the part of the products that were the subject of his order and this for a period of 14 clear days from the date of receipt of the products, without it being necessary to indicate the reason.

The exercise of the right of withdrawal accompanied by the return of the product is subject to the good faith of the customer who undertakes to return only the product in perfect condition: undamaged or soiled, with its original packaging in perfect condition. him too. The invoice must be attached in order to clearly identify the customer and the order concerned.

If the product arrives not in conformity with the initial state and does not allow its resale then Mademoiselle Saint Germain reserves the right to refuse the refund and will then return the product in its state to the customer. The shipping costs when ordering will be refunded on the basis of the invoiced price. Return costs are the responsibility of the buyer.

VIII- Retention of title clause

The products sold remain the property of Mademoiselle Saint Germain until full payment of the price by the customer, in accordance with the provisions of Law No. 80-335 of May 12, 1980 and all subsequent texts. However, the risks are transferred upon delivery.

In the event of non-payment on the due date by the customer, Mademoiselle Saint Germain may, without losing any of her rights, demand by registered letter with acknowledgment of receipt, the return at the customer’s expense and risk of the products and goods sold.
Consequently, the customer will be required to take all necessary measures so that the products sold remain, until full payment of the price, identifiable as the property of Mademoiselle Saint Germain.
Failing this, Mademoiselle Saint Germain may, without prior notice, claim ownership of said products and retain as damages, the sums paid by the customer.

Thus, the order made by the customer will only be considered effective when the bank payment centers concerned have given their consent. In case of refusal of payment from said centers, the order will be automatically canceled. The customer will be notified by email.

IX- Guarantee

In the event of any problem, the customer can contact customer service during working hours on 09 52 57 60 96 (from 9 a.m. to 12 p.m. and from 2 p.m. to 7 p.m.) or by email using the contact form available in the “contact” section of the site.

In addition to the legal guarantee against hidden defects, the legal guarantee of eviction (Art. 1625 and following of the Civil Code), the products sold benefit from a manufacturer’s guarantee, the duration of which is indicated in the instructions for each product.
These guarantees are exclusive of any other guarantee of results as to the satisfaction of the specific needs of the customer.

Provided that the customer proves the hidden defect, Mademoiselle Saint Germain, must legally repair all the consequences (article 1641 and following of the civil code); if the buyer goes to court.
In the event of an incident, and after being informed by email within 24 hours of delivery, Mademoiselle Saint Germain, exchanges or fully refunds the returned products, if the problem is proven.

X- Refund

– Without prejudice to the arrangements to be made vis-à-vis the carrier, complaints on apparent defects or on the non-conformity of the products ordered or on the shipping slip, must be brought to the attention of Mademoiselle Saint Germain by registered letter with acknowledgment of receipt within 5 days of receipt of the products.

After this period, no general reservation will be accepted.
It will be up to the customer to check the products upon receipt and to carry out the usual examinations.
It will be up to him to provide any justification as to the reality of the defects or anomalies observed.
He will have to leave Mademoiselle Saint Germain any facility to proceed to the observation of these defects and to remedy them.
He will refrain from intervening himself or involving a third party for this purpose.
For products sold packaged, the weights and / or measures at the start are proof of the quantities delivered.

– Any product return must be the subject of a formal agreement between Mademoiselle Saint Germain and the customer.
Any product returned without this agreement would be made available to the customer and would not give rise to the establishment of a credit note.

– No return of products will be accepted if they are not accompanied by their complete packaging.
The customer undertakes as such to return the products in the condition in which he received them and refrains from modifying their appearance in any way.
The costs and risks of the return are always the responsibility of the customer.
No return will be accepted after a period of 15 days following the delivery date.

– In the event of an apparent defect or non-conformity of the products delivered, duly noted by Mademoiselle Saint Germain under the conditions provided for in the above clause, the customer may obtain the free replacement or reimbursement of such products, at the choice of Mademoiselle Saint Germain , to the exclusion of any compensation or damages.
Product refunds will be made at our expense within a period of less than or equal to 15 days after receipt of the products by us.
Reimbursement will be made by check sent to the name of the customer who placed the order and to the billing address.

XI- Customer service

For any information or question, our customer service is at your disposal on 09 52 57 60 96 (from 9 a.m. to 12 p.m. and from 2 p.m. to 7 p.m.) or by email using the contact form available in the “contact” section of the site.

XII- Responsibility

The photographs illustrating the products offered are not always contractual and, consequently, in any case, the responsibility of Mademoiselle Saint Germain can not be engaged.

Mademoiselle Saint Germain cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products sold.

Mademoiselle Saint Germain cannot be held responsible for non-performance of the contract, in the event of force majeure, disruption or total or partial strike, in particular postal services and means of transport and / or communications, flood, fire.

The responsibility of Mademoiselle Saint Germain will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
It is recalled that compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer uses the device in a normal manner.

XIII- Termination clause and penalty clause

In the event of non-compliance with the terms of payment, the sale will be automatically terminated after a formal notice remained unsuccessful for 15 days.

If a deposit has already been paid, it will remain acquired by Mademoiselle Saint Germain as fixed damages.

If no deposit has been paid, Mademoiselle Saint Germain is entitled to claim a final lump sum compensation equal to 15% of the sums remaining due to her on the canceled sales.

XIX- Force majeure

In events of force majeure, such as natural disasters, wars, attacks, disturbances, regulations or decisions of the public authorities, strikes, lockouts, fires, explosions, bad weather or any other event beyond the control of Mademoiselle Saint Germain, the execution of obligations of Mademoiselle Saint Germain will be suspended and if the obstacle becomes final.

All products for which delivery has been partially or totally interrupted must be accepted by the customer as soon as Mademoiselle Saint Germain is no longer prevented from producing, supplying or delivering the products.

XX- Litigation

The relations of Mademoiselle Saint Germain with her clients are governed by French law.

Complaints will always be received with attention and understanding. As the good faith of the customer is always presumed, in return, in the event of a dispute, the customer will first contact the customer service of Mademoiselle Saint Germain, to obtain an amicable solution.

XXI- Confidentiality

Mademoiselle Saint Germain undertakes not to divulge the information communicated by the customer to third parties. These are strictly confidential. They will only be used for order processing and to strengthen and personalize the communication and the offer reserved for Mademoiselle Saint Germain customers.

The information requested makes it easier to use our site by avoiding the customer having to re-enter it multiple times and take full advantage of all of its features.

The customer’s telephone numbers allow delivery people and our sales department to get in touch with them to follow up on their delivery.

In accordance with the law n ° 78-17 of January 6, 1978 “Informatique et Libertés”, the processing of personal information relating to Customers has been declared to the National Commission for Computing and Liberties (CNIL ).

All data can be modified by the customer (article 34 of the law of January 6, 1978). The latter is entitled to request its deletion from the “Customer file” from customer service.*

*This is an automatic translation from French CGV. For any question, please contact us using this link.