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General Sales Conditions

I- Legal notices

I.1. Editor

Edited by Mademoiselle Saint Germain, SAS with a share capital of € 7,320.00, registered in the Paris Trade and Companies Register in France on 10/13/2016, under number 823 114 269, whose registered office is 187 rue de Courcelles – 75017 Paris, France.

Intra-community VAT number: FR45823114269

Telephone: +33 (0) 1 84 73 23 66, Monday to Friday 9 a.m. to 7 p.m.

Email address: contact@mademoisellesaintgermain.com

I.2. Site host

1 & 1 Ionos SARL
7, place de la Gare
BP 70109
57201 Sarreguemines Cedex

Telephone: +33 (0) 970 808 911

II- Purchase conditions

The products and services offered on the site are reserved for adults (or minors holding an authorization from their legal representative allowing them to place an order through the site) and having full legal capacity to place orders. on the site. Mademoiselle Saint Germain reserves the right at any time to request proof of identity attesting to the age of the client and / or the authorization of the aforementioned legal representative. The company reserves the right not to respond to an order and / or to exclude from its customer / prospect database, a buyer who has not responded to the above request or who has not complied with the principles enacted in this clause.

It is specified that the products are intended for the personal use of the purchaser, without any direct connection with the professional activity of the latter. As such, the attention of the buyer is particularly drawn to the fact that the amount of his orders must not exceed the sum of € 500 per order. In addition, it is specified that the same buyer can only order a maximum of 5 products of the same reference, excluding sample products and gifts, per order.

Finally, the same buyer can only place two orders per day. In the event of an order greater than the aforementioned amount and / or the aforementioned number, the order will be considered void.

These general conditions of sale govern all sales and in general all relations between SAS Mademoiselle Saint Germain and its customers.
These general conditions of sale will prevail over all other conditions appearing in any other document.
Mademoiselle Saint Germain reserves the right to modify the general conditions of sale at any time. The conditions of sale in force are those of the day of validation of the order.
Any order for a product implies consultation and express acceptance of the GTC, without however this acceptance being conditioned by a handwritten signature from the customer.

III- Price

The prices of the products are indicated in euros all taxes included.
All orders regardless of their origin are payable in euros.
Mademoiselle Saint Germain reserves the right to modify its prices at any time.
The products will be invoiced on the basis of the prices in effect at the time the order is placed.

The selling price of the products does not include shipping costs invoiced in addition to the price and amount per order to the amount indicated below:

  • Mondial Relay: 4.90 euro including tax / order
  • Colissimo – without signature: 4.90 euro including tax / order
  • Colissimo – with signature: 5.90 euro including tax / order
  • International shipping: 7.90 euro including tax / order

The additional costs of transport, delivery or postage (to which must be added any other costs borne by the seller), which the customer may have taken note of before ordering, are fixed on the order form.

IV- Terms of the order

To enter an order, the buyer must first connect to the website.
While browsing the site, the buyer wishing to place an order can do so by simply clicking on the button intended to add the product to the shopping cart.
As soon as this is done, the buyer will see the number of products in his basket displayed. The buyer can continue his visit or click on his shopping cart to see the contents of his basket displayed on the screen, showing all the elements of the order and in particular the essential characteristics of the products, the total amount of the ordered. The buyer can go back to his basket, complete it, modify it, cancel it as long as he has not validated it.

Once the selection of products is complete, the buyer can order them by validating the order using the button provided for this purpose. Therefore, a new page opens inviting the buyer to either:

  • Enter their username (email address) and password if the buyer is already registered on the site,
  • Accurately complete a personal data collection form by filling in the required fields, in particular Name, First name, E-mail address, Billing postal address, Delivery postal address (address to which delivery can be made during working hours Monday to Friday in France).

The Purchaser undertakes to complete the form made available to him in good faith. The Buyer acknowledges that the data he communicates to the Seller and which is stored in the information systems of the Seller and / or its subcontractors are accurate and constitute proof of his identity. It is recalled that this personal data is governed by the Personal Data Policy accessible in paragraph XVII of these T & Cs.

After checking the content of his order, the buyer is invited to click on the button to access payment for his order, under the conditions described in these GTC.

Clicking on the “Order” button after entering delivery and billing information constitutes an electronic signature which has the same value as a handwritten signature. Clicking on the “Order” button constitutes acceptance of the general conditions of sale and constitutes irrevocable and unreserved acceptance of the order by the buyer.

V- Order confirmation

An electronic message is sent and confirms the acceptance of his order to the purchaser at the email address that the latter will have communicated. The sale will only be concluded after the written confirmation of the order by Mademoiselle Saint Germain.

Mademoiselle Saint Germain is not bound by any offers to sell that she may have made in relation to products held in stock if these products have been sold between the time when the company has established its offers to sell and the time when it has accepted customer orders.

Mademoiselle Saint Germain reserves the right to refuse any order from a customer with whom there is a dispute over payment for a previous order.
Mademoiselle Saint Germain reserves the right not to accept an order for reasons of stock shortage or payment authorization.
The buyer will be notified by email.

The information provided by the customer when ordering is binding. In the event of an error in the wording of the recipient’s contact details, Mademoiselle Saint Germain cannot be held responsible for the impossibility in which it may be to deliver the product.

VI- Payment

The amount owed by the buyer is the amount indicated on the order confirmation as displayed on the dedicated web page for this purpose and then sent by email by the seller to the buyer.
The buyer will have the choice during the validation of his order as specified above, between different payment methods. Payment is made online by valid Credit Card (Visa, Amex, Mastercard) or via Paypal.

VII – Delivery

VII.1. Shipping conditions

Once the order has been prepared, it is sent to the postal address provided by the buyer when ordering.
The products are delivered by the postal services or by a specialized provider (depending on the case and / or the delivery options selected by the buyer) or directly collected by the buyer from the listed outlets.

  • Mondial Relay: the buyer must present an identity document to the merchant against delivery of the package. The buyer then validates receipt of it by electronic signature. The merchant will keep the package available for fourteen (14) days. After this period, the package will be returned to the sender.
  • Colissimo – without signature: if the buyer is absent, the carrier leaves a transit advice note in the buyer’s letterbox. The buyer must then get in touch with the carrier to agree on a new delivery date. It is nevertheless specified that if the buyer does not contact the carrier again, the latter carries out two new delivery tests, the date and time of which will be determined at the discretion of the carrier. The package is kept by the delivery person for a period of ten (15) days after the first presentation.
  • Colissimo – with signature: delivery of the package to the address indicated by the sender against the signature of the recipient or that of any person attached to his service or living with him or by any other delivery method agreed between La Poste and the recipient. In their absence, a notice of pending indicating the coordinates of the site where to collect the package will be placed in the letter box.
  • Withdrawal from head office: delivery charges are free in the event of withdrawal from the company’s head office. This withdrawal is made by appointment only.

VII.2. Delivery time

Orders are processed within a maximum of twenty-four working hours (24 hours).

It is reminded that an order is only sent once it has been processed and payment has been confirmed.
From the processing of the order, subject to the delivery terms above, the corresponding products are routed and delivered by the carrier within the following deadlines:

  • Mondial Relay: 72h (three (3) working days)
  • Colissimo – without signature: 24h to 48h (one (1) to two (2) working days)
  • Colissimo – with signature: 24h to 48h (one (1) to two (2) working days)
  • International shipping: 48h to 7 working days depending on the country

Sundays and public holidays are not considered to be working days.

In any case, the order is executed within a maximum period of thirty (30) days from the day following that on which the buyer has validated his order, subject to full payment of the price and compliance with the purchase conditions. .
In the absence of delivery at the end of this period, the buyer has the option of canceling his order in accordance with the terms set out in these General Terms and Conditions of Sale.

VII.3. Obligations

Mademoiselle Saint Germain is released from the obligation to deliver and more generally from her obligations and cannot be held responsible for delays in delivery or for direct and / or indirect damage resulting therefrom as a result of the occurrence of any fortuitous event or of force majeure, such as social disorders, accidents, the impossibility of being supplied by its suppliers, acts of any third party including the customer or any other circumstance having an external cause which directly prevents it from meeting its obligation. Mademoiselle Saint Germain cannot be held responsible for non-compliance by her suppliers with their obligations towards her.

VII.4. Delivery issues

The customer is required to check his package on arrival. He must notify La Poste and Mademoiselle Saint Germain of all reservations about the delivered product (for example: damaged package, already open, etc.). The request must be made within 7 days of delivery. Any complaint made after this deadline cannot be accepted.

Mademoiselle Saint Germain undertakes to reimburse the customer or to exchange products that do not correspond to the order.

Mademoiselle Saint Germain will exchange or refund the product (s) after receipt of the products previously delivered with a description of the problems.
Products must be returned in the condition in which the customer received them. A product that has been used and then returned within the time limit will not be eligible for a refund.

Shipping costs will be reimbursed on the basis of the invoiced rate. Return costs are the responsibility of the buyer.
In any event, the customer benefits from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects.

The provisions of this article do not prevent the customer from benefiting from the right of withdrawal.

VII.5. Availability

Product offers are valid while stocks last. In case of unavailability of a product after placing the order, the customer is informed by email.

VIII- Right of withdrawal

VIII.1. Notification to the seller of the withdrawal decision

In accordance with the provisions of article L.222-7 of the Consumer Code, the customer has a legal withdrawal period allowing him to return to Mademoiselle Saint Germain all or part of the products that were the subject of his order. and this for a period of 14 clear days from the date of receipt of the products, without it being necessary to indicate the reason. If the buyer has ordered several products during a single order, or the delivery of the products has been made in several parts, the withdrawal period does not begin before the buyer, or a third party designated by him other than the carrier, does not take physical possession of the last product or the
last part of the delivery. To exercise his right of withdrawal, the buyer must send his decision to withdraw to the seller by any unambiguous statement before the expiry of the withdrawal period, in particular:

  • By post to the following address:
    Miss Saint Germain
    187 rue de Courcelles
    75017 PARIS
    FRANCE
  • By email to the following address: contact@mademoisellesaintgermain.com

VIII.2. Return of products subject to withdrawal

The exercise of the right of withdrawal accompanied by the return of the product is subject to the good faith of the customer who undertakes to return only the product (s) in perfect condition: complete (s), unused ( s), undamaged or soiled, in its (their) original packaging intact and as far as possible accompanied by its (their) original packaging as well as the invoice in order to clearly identify the customer and the order concerned , without undue delay and at the latest within a
fourteen (14) days following the communication by the buyer of its decision to withdraw, to contact@mademoisellesaintgermain.com. This period is deemed to have been met if the products are returned before the expiry of the fourteen (14) day withdrawal period. If the products are not returned within fourteen (14) days following the communication by the purchaser of their decision to withdraw, no refund can be made.

If the product arrives non-conforming to the initial condition and does not allow its resale, then Mademoiselle Saint Germain reserves the right to refuse the refund and will then return the product to the customer in its original condition. Shipping costs when ordering will be reimbursed on the basis of the invoiced rate. Return costs are the responsibility of the buyer.

VIII.3. Reimbursement of products subject to withdrawal

The seller agrees to reimburse the buyer for all sums paid, including delivery costs
(with the exception of additional delivery costs resulting from the fact that the buyer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by the seller). Unless the buyer expressly agrees for another means of reimbursement, the reimbursement of the product (s) is made according to the method of payment
original used by the buyer, without undue delay and, in any event, no later than fourteen (14) days from the day the seller is informed of the buyer’s decision to withdraw. This refund will be at no cost to the purchaser. The reimbursement of this sum may however be deferred until the effective recovery of the returned products or until the purchaser has provided proof of shipment of the product, the date chosen being that of the first of these facts. The buyer is informed that products unsealed after delivery and which cannot be returned for reasons of hygiene or health protection cannot benefit from the right of withdrawal (in particular, and without this list being considered as exclusive, cosmetic products from which the cover has been removed). For any further information on the scope, content and instructions on exercising the buyer’s right of withdrawal, the latter can contact Customer Service by email at the following address: contact@mademoisellesaintgermain.com

IX- Retention of title clause

The products sold remain the property of Mademoiselle Saint Germain until full payment of the price by the customer, in accordance with the provisions of Law No. 80-335 of May 12, 1980 and all subsequent texts. However, the risks are transferred upon delivery.

In the event of non-payment by the due date by the customer, Mademoiselle Saint Germain may, without losing any of her rights, demand by registered letter with acknowledgment of receipt, the return at the customer’s expense and risk of the products and goods sold.
Consequently, the customer will be required to take all necessary measures so that the products sold remain, until full payment of the price, identifiable as the property of Mademoiselle Saint Germain.
Failing this, Mademoiselle Saint Germain may, without prior notice, claim ownership of the said products and retain as damages, the sums paid by the customer.

Thus, the order made by the customer will not be considered effective until the bank payment centers concerned have given their agreement. In case of refusal of payment from said centers, the order will be automatically canceled. The customer will be notified by email.

X- Legal guarantees

In the event of any problem, the customer can contact customer service during working hours on 01 84 73 23 66 (from 9 a.m. to 12 p.m. and from 2 p.m. to 7 p.m.) or by email using the contact form available in the “contact” section of the site.

X.1. Description of legal guarantees

In accordance with Articles L. 217-4 et seq. Of the Consumer Code, the seller is required to deliver a product in accordance with the order made by the buyer and must respond to any lack of conformity existing at the time of the
issuance of the latter.

As such, to comply with the contract, the product must:

1 ° Be suitable for the use usually expected of a similar product and, where applicable:

  • Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
  • Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling

2 ° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Likewise, in accordance with article 1641 of the Civil Code, the seller is bound by the guarantee for the hidden defects of the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the The buyer would not have acquired it, or would have given a lower price, if he had known them.

Provided that the customer proves the hidden defect, Mademoiselle Saint Germain, must legally repair all the consequences (art.1641 and following of the civil code); if the buyer goes to court.

In addition to the legal guarantee against hidden defects, the legal guarantee of eviction (Art. 1625 et seq. Of the Civil Code), the products sold benefit from a manufacturer’s guarantee, the duration of which is indicated in the instructions for each product.
These guarantees are exclusive of any other guarantee of result as to the satisfaction of the specific needs of the customer.

X.2. Process to follow

In the event of an incident, and after being informed by email within 24 hours of delivery, Mademoiselle Saint Germain, exchanges or fully reimburses the returned products, if the problem is proven.

If the delivered products do not comply with the products ordered by the buyer or if they have hidden defects, the latter must send an email to the seller’s Customer Service here to notify them of the non-conformity or hidden defects. of its product (s). The seller’s Customer Service acknowledges receipt of the buyer’s request and he
confirms the procedure to follow. Upon receipt of the instructions from the seller’s Customer Service, the buyer returns the non-conforming products or products affected by a hidden defect to the seller at the following address:
Miss Saint Germain
187 rue de Courcelles
75017 PARIS

The product (s) must be (i) returned complete (s), unused, in its (their) original packaging intact and (ii) as far as possible accompanied by its (their) original packaging as well as the return slip and a photocopy of the invoice. In addition, the seller does not accept packages sent postage due. Any risk associated with the return of the product (s) is the responsibility of the buyer.

On receipt of the product (s) presumed non-compliant or affected by a hidden defect, the seller checks the product (s) to ascertain the conformity or not of said products. Likewise, the seller may proceed on the product (s) returned by the buyer to a quality test to verify that the returned product (s) are indeed product (s). (s) of origin. It is understood that these checks are carried out as soon as possible and within a maximum period of one (1) month.

X.3. Content of legal guarantees

If the non-conforming nature of the Product (s) is confirmed or the hidden defect is found:

The buyer can choose between repair and replacement of the Product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code. Note that the buyer (i) has a period of two (2) years from the delivery of the product to act and (ii) is exempt from providing proof of the existence of the lack of conformity of the product during twenty-four (24) months following delivery of the product.

As part of the implementation of the guarantee against hidden defects of the thing sold by the buyer within the meaning of article 1641 of the Civil Code, he can choose between the resolution of the sale or a reduction of the sale price. in accordance with article 1644 of the Civil Code.

XI- Refund

  • Without prejudice to the arrangements to be made vis-à-vis the carrier, complaints on apparent defects or on the non-conformity of the products ordered or on the shipping slip, must be brought to the attention of Mademoiselle Saint Germain by registered letter. with acknowledgment of receipt within 5 days of receipt of the products.

After this period, no general reservation will be accepted.
It will be up to the customer to check the products upon receipt and to carry out the usual examinations.
It will be up to him to provide any justification as to the reality of the defects or anomalies observed.
He will have to leave Mademoiselle Saint Germain any facility to proceed to the observation of these defects and to remedy them.

  • He will refrain from intervening himself or involving a third party for this purpose.
    For products sold packaged, the weights and / or measures at the outset are proof of the quantities delivered.Any product return must be the subject of a formal agreement between Mademoiselle Saint Germain and the customer.
    Any product returned without this agreement would be made available to the customer and would not give rise to the establishment of a credit note.
  • No return of products will be accepted if they are not accompanied by their complete packaging.
    The customer therefore agrees to return the products in the condition in which he received them and refrains from modifying the appearance in any way.
    The costs and risks of the return are always the responsibility of the customer.
    No return will be accepted after a period of 15 days following the delivery date.
  • In the event of an apparent defect or non-conformity of the products delivered, duly noted by Mademoiselle Saint Germain under the conditions provided for in the above clause, the customer may obtain the free replacement or reimbursement of such products, at the choice of Mademoiselle Saint Germain , to the exclusion of any compensation or damages.
  • Product refunds will be made at our expense within a period of less than or equal to 15 days after receipt of the products by us.
    Reimbursement will be made by check sent to the name of the customer who placed the order and to the billing address.

XII- Customer service

For any information or question, our customer service is at your disposal on 01 84 73 23 66 (from 9 a.m. to 12 p.m. and from 2 p.m. to 7 p.m.) or by email using the contact form available in the “contact” section of the site.

XIII- Responsibility

The photographs illustrating the products offered are not always contractual and, consequently, in any case, the responsibility of Mademoiselle Saint Germain can not be engaged.

Mademoiselle Saint Germain cannot be held liable for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold.

Mademoiselle Saint Germain cannot be held responsible for non-performance of the contract, in the event of force majeure, total or partial disruption or strike, in particular of postal services and means of transport and / or communications, flood, fire.

The responsibility of Mademoiselle Saint Germain will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
It is recalled that compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer uses the device in a normal manner.

XIV- Cancellation clause and penalty clause

In the event of non-compliance with the terms of payment, the sale will be automatically terminated after a formal notice remained unsuccessful for 15 days.

If a deposit has already been paid, it will remain with Mademoiselle Saint Germain as fixed damages.

If no deposit has been paid, Mademoiselle Saint Germain is entitled to claim a final lump sum compensation equal to 15% of the sums remaining due to her on the canceled sales.

XV- Force majeure

In events of force majeure, such as natural disasters, wars, attacks, disturbances, regulations or decisions of the public authorities, strikes, lockouts, fires, explosions, bad weather or any other event beyond the control of Mademoiselle Saint Germain, the execution of Miss Saint Germain’s obligations will be suspended and if the obstacle becomes final.

All products whose delivery has thus been partially or totally interrupted must be accepted by the customer as soon as Mademoiselle Saint Germain is no longer prevented from producing, supplying or delivering the products.

XVI- Litigation

The relations of Mademoiselle Saint Germain with her clients are governed by French law.

Complaints will always be received with attention and understanding. As the customer’s good faith is always presumed, in return, in the event of a dispute, the customer will first contact the customer service department of Mademoiselle Saint Germain, to obtain an amicable solution.

XVII- Confidentiality

XVII.1. Information gathering

When browsing our website and in order to provide you with the best possible service, we may need to collect several types of information, and in particular:

  • When creating your user account: your name, your contact details (address, email address, phone number).
  • When placing an order: your name, your contact details (address, email address, telephone number), the delivery address (es) entered, the username and password associated with your account, the information on your credit card and the history of your product selection and actions on our website.
  • When requesting information by using the contact form or by emailing the contact address, when subscribing to our newsletter or any other service, participating in a competition, voting for a product or posted opinions : your name, contact details and any other information such as your age, interests and product preferences.
  • During any visit to the website: your connection data (hours, IP address, domain name such as .fr or .com, original url), the device used and its software environment, the browser used, the country and telephone prefix of your computer, the content you view and click on during your visit, information relating to demographics and your location. We may need to collect this information even if you do not have a user account.
  • Finally, we can source customer lists from third parties in order to invite new people to share the Mademoiselle Saint Germain experience. However, these lists only include people who have consented to receive promotional emails. In any case, all our emails include an unsubscribe option.

Finally, we inform you that our website is monitored and that we are required to record any information concerning your visit to our website which could help us improve the quality of the services we offer.

XVII.2. Use of information

We only use your personal information to improve our website and our services and do not unnecessarily share your information with third parties unrelated to the website. For example, the information we collect from you may be used to:

  • Process your orders
  • Improve your browsing experience
  • Ensure and improve the security of our services
  • Send you emails or information about our offers and products
  • Develop, operate, improve and provide our website
  • Improve our customer service
  • Administer a contest, promotion, survey, poll or other options of our website
  • Improve and target our advertising content
  • By visiting our website, you agree to be contacted by our services for any of the reasons specified above, whether by phone, email or post. You confirm that you will not consider the use of your confidential information to be an infringement of your rights as provided for by French regulations.

When creating your user account, or when you place an order, we record information about you in order to carry out all the operations relating to our commercial relationship, namely the creation of your account, the terms of payment, delivery, complaints management and after-sales service, to provide you with the services to which you subscribe and to send you Mademoiselle Saint Germain offers.

In accordance with the Personal Data Regulations, you have various rights, including the right to access, rectify, and oppose the processing of your data. To exercise your rights, all you have to do is write to us indicating your name, first name, address, email (used when creating the account) and attaching proof of identity by email to contact@mademoisellesaintgermain.com.

You can choose to no longer receive emails from us at any time. Instructions for unsubscribing from our lists are at the bottom of all of our emails.

XVII.3. Protection of information

Mademoiselle Saint Germain has implemented numerous security measures to ensure the protection of your personal information.

We have a security system and a powerful server on the internet. All sensitive / payment data provided by users is transmitted via Secure Socket Layer (SSL) and encrypted in our database. They can only be viewed by authorized persons who have specific access rights to our systems and who are required to keep this information confidential.

After a transaction, your private data will not be kept on our servers.

XVII.4. Data recipients and disclosure to third parties

XVII.4.1. Data recipients

We are committed to respecting the confidentiality of your personal information. The data collected can only be viewed by members of the management of Mademoiselle Saint Germain, by the staff in charge of preparing your order as well as by the staff in charge of managing the website, and are never made freely viewable by a third natural person.

XVII.4.2. Transfer on requisition or court order

We will also disclose information about you if it is necessary to comply with the law, enforce our website policies, or protect our rights, property or safety and those of third parties.

Finally, we may disclose your personal information or information relating to your user account to any judicial authority (or any other regulatory or governmental authority which would investigate suspected illegal activities) at their request.

XVII.4.3. Transfer as part of a merger or acquisition

If Mademoiselle Saint Germain is involved in a merger, sale of assets, financing transaction, liquidation or bankruptcy or in an acquisition of all or part of its activity by another company, the user agrees that the data collected are transmitted by Mademoiselle Saint Germain to this company and that this company carries out the processing of personal data referred to in this confidentiality policy instead of Mademoiselle Saint Germain.

XVII.4.4. Transfer to partners

Mademoiselle Saint Germain informs you that we use authorized service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and communicate the data collected on the website.

Mademoiselle Saint Germain has previously ensured the implementation by its providers of adequate guarantees and compliance with strict conditions of confidentiality, use and data protection, for example via the US PrivacyShield.

The user consents to the data collected being sent by Mademoiselle Saint Germain to its partners and being processed by these partners as part of third-party services, namely:

  • Our online advertising agency to deliver you tailored promotional messages and improve the customer experience on our site.
  • Our logistics warehouse to deliver your orders to you.
  • Our hosting service providers
  • Our Stripe payment platform providers
  • Our providers of web analysis tools, such as Google Analytics, Hotjar
  • Our partners Facebook, Instagram, Pinterest, Tiktok for managing people’s opinions on products, services or content as well as Google Adwords for carrying out operations relating to prospecting

Because we respect your privacy, we have taken the necessary precautions to comply with the General Data Protection Regulations (GDPR). We will therefore not share your personal information with third parties without your consent (except as provided above).

On the other hand, non-personal data (which does not allow you to be identified) may be transmitted to any third party for marketing, advertising or other purposes. These privacy policies apply only to the collection and use of information that we may have collected on our website, and not to information collected offline.

XVII.5. Use of cookies

The term “cookie” refers to a small information file that any website transmits to your computer via the browser you are using. It allows websites and systems providing services to recognize your browser, record and remember certain information in order to interact with you, improve and personalize your browsing experience.

We use cookies to improve the quality of navigation on our website and the tools we offer. These cookies allow us in particular to remember and process the products appearing in your basket, to understand and save your preferences in anticipation of your future visits, to follow the evolution of advertisements, to gather data concerning website traffic as well as interaction between our site and users.

You can, if you wish, block cookies by modifying the preferences in your internet browser.

In order to improve our understanding of our visitors, we may also use service providers. These providers are not authorized to use the information collected on our behalf except to help us operate and improve our business.

Consult our Cookies Policy.

XVII.7. Respect for rights

In accordance with the Data Protection Act you can, at any time, exercise your following rights concerning your personal data by contacting us at our postal address or by sending an email to the following address: contact@mademoisellesaintgermain.com.

XVII.7.1. Right of information, access and communication of data

You have the option of accessing the personal data that concerns you.

Due to Mademoiselle Saint Germain’s obligation of security and confidentiality in the processing of personal data, your request will only be processed if you provide proof of your identity, in particular by producing a scan of your valid identity document (in the event of an email request) or a signed photocopy of your valid identity document (in the event of a written request), both accompanied by the words “I certify on my honor that the copy of this identity document corresponds to the original. Done at… on… ”followed by your signature.

To help you in your process, you will find here a model letter developed by the Cnil.

XVII.7.2. Right of rectification, deletion and right to be forgotten

You have the option of requesting the rectification, updating, blocking or even erasure of your personal data, which may prove to be inaccurate, erroneous, incomplete or obsolete, if applicable.

You can also define general and specific directives relating to the fate of personal data after your death. Where applicable, the heirs of a deceased person may require the death of their relative to be taken into account and / or the necessary updates to be made.

To help you in your process, you will find here a model letter developed by the Cnil.

XVII.7.3. Right to object to data processing

You have the possibility to object to the processing of your personal data.

To do so, you should send an email to the following address: contact@mademoisellesaintgermain.com. In this email, you will need to specify the data you wish to have deleted as well as the reasons justifying this request, except in the case of commercial prospecting.

XVII.7.4. Right to data portability

You have the right to receive the personal data you have provided to us in a transferable, open and readable format.

XVII.7.5. Right to restriction of processing

You have the right to request that the processing of your personal data by Mademoiselle Saint Germain be restricted. Thus, your data can only be kept and no longer used by Mademoiselle Saint Germain.

XVII.7.6. Withdrawal of consent

Your consent is essential for the processing of your data by Mademoiselle Saint Germain. However, you can withdraw it at any time. This withdrawal will lead to the deletion of your personal data.

The services requiring the processing of your data by Mademoiselle Saint Germain will nevertheless no longer be accessible.

XVII.7.7. Reply duration

Mademoiselle Saint Germain undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which may not exceed 1 month from receipt of your request.

XVII.7.8. Complaint to the competent authority

If you consider that Mademoiselle Saint Germain is not respecting its obligations with regard to your personal information, you can address a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can send a request here.

*This is an automatic translation from French CGV. For any question, please contact us using this link.

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