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Frequently Asked Questions

Orders and delivery

What shipping methods are available?

Products are home delivered by the postal services or by a specialist service provider depending on the case.

Do you ship internationally?

Yes, we deliver everywhere in the world!

What are the shipping costs?

Shipping costs are €4.90 (France and international).

Delivery is free in France from €40 of purchase.

How long will it take to get my package?

Orders are processed within a maximum of 24 working hours. You will receive your order within 3 to 5 working days from the day the order is dispatched.


Are your cosmetics organic?

No, because we are partners of the King’s Vegetable Garden of Versailles, a public institution that cannot be certified organic by a private body. Of course, the King’s Vegetable Garden respects all organic practices and goes even further: permaculture, respect for the seasons, no pesticides, weed killers or other chemical substances, …

Are your cosmetics vegan?

It depends on our products:

  • NO for the Radiance Cream and Balm because they are formulated with beeswax
  • NO for the Renascence Serum because it has royal jelly
Why is my Day cream with cucumber difficult to prime? How to do?

Due to its texture, Cay cream with cucumber is sometimes difficult to prime. It may be frozen by the cold when it is transported for several days when temperatures are low. Or, a small air bubble may be present in the pump tube and block the rise of the cream.

Simply bring your cream to a hot spring (place it on a radiator for an hour for example) then start pumping again. Several dozen pressures may be necessary.

Why is my Day cream with cucumber yellow in surface?

The yellow color of the cream on the surface is due to the addition of tocopherol (vitamin E), a natural antioxidant, at the end of the filling to protect the cream which is formulated without preservatives. For this same reason, we advise you not to unscrew your cream.

Know that the color does not alter the properties of the cream, which retains all its effectiveness, its same texture and its smell!

When should I start using a serum?

Charles, pharmacist and creator of Mademoiselle Saint Germain would answer you: “It’s never too late to stop wasting time.”

There is no habituation to the active ingredients of the serum: the longer you use it, the more your skin will appear young!

When and how can I apply my serum?

A serum is applied in the morning morning and/or in the evening to clean, dry skin on the face and neck. Just place a few drops of serum in the palm of your hand (or directly on the face) and massage delicately to make it penetrate.