FREE DELIVERY FROM 40€ (FRANCE)

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Frequently Asked Questions

Orders and delivery

What shipping methods are available?

Products are home delivered by the postal services or by a specialist service provider depending on the case.

Do you ship internationally?

Yes, we deliver everywhere in the world!

What are the shipping costs?

Shipping costs are €4.90 (France and international).

Delivery is free in France from €40 of purchase.

How long will it take to get my package?

Orders are processed within a maximum of 24 working hours. You will receive your order within 3 to 5 working days from the day the order is dispatched.

Products

Are your cosmetics organic?

No, because we are partners of the King’s Vegetable Garden of Versailles, a public institution that cannot be certified organic by a private body. Of course, the King’s Vegetable Garden respects all organic practices and goes even further: permaculture, respect for the seasons, no pesticides, weed killers or other chemical substances, …

Are your cosmetics vegan?

It depends on our products:

  • NO for the Radiance Cream and Balm because they are formulated with beeswax
  • NO for the Renascence Serum because it has royal jelly
  • YES FOR ALL OUR PRODUCTS!
Why is my Day cream with cucumber difficult to prime? How to do?

Due to its texture, Cay cream with cucumber is sometimes difficult to prime. It may be frozen by the cold when it is transported for several days when temperatures are low. Or, a small air bubble may be present in the pump tube and block the rise of the cream.

Simply bring your cream to a hot spring (place it on a radiator for an hour for example) then start pumping again. Several dozen pressures may be necessary.

Why is my Day cream with cucumber yellow in surface?

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Is Buying On-Line Safe?

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What Payment Methods Are Accepted?

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Orders & Returns

How do I place an Order?

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Do I need an account to place an order?

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Who should I to contact if I have any queries?

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How Can I Cancel Or Change My Order?

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How Do I Track My Order?

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How Can I Return a Product?

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